1. Introduction

This Privacy Policy outlines how Aleksander Grzadziel trading as CAPS Cleaning and Pressure Washing Services ("we", "our", "us") collects, uses, stores, and protects personal data. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered business address is:
96 Maerdy Road, Ferndale, CF43 4AE, United Kingdom.

2. Data We Collect

We may collect and process the following personal data:

• Full name

• Address (for service delivery)

• Email address

• Phone numbers (mobile and/or landline)

• Payment details (if applicable)

• Any other information voluntarily provided by you during communications or transactions

3. How We Collect Your Data

We collect data via:

• Direct communication (email, phone, online enquiry forms)

• Quotes, bookings, or service agreements

• Payments and invoices

• Cookies and website analytics (if applicable)

4. Why We Collect Your Data

We use your personal data to:

• Provide and manage our exterior cleaning services

• Respond to enquiries or service requests

• Issue invoices and process payments

• Maintain customer records

• Comply with legal and regulatory obligations

5. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract – to fulfil a contract or service request

• Consent – where you have given clear consent

• Legal obligation – where required by law

• Legitimate interests – for operational business needs, where these do not override your rights

6. Data Sharing

We do not sell or share your personal data with third parties for marketing. We may share your data with:

• Service providers or contractors (only when necessary to deliver our services)

• Legal or regulatory authorities when required

All third parties are required to respect the security of your data.

7. Data Storage and Retention

Your personal data is securely stored at our business address and in secure digital systems. We retain data:

• For up to 7 years for accounting and legal purposes

• For shorter periods if no longer needed for the original purpose

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction or deletion

• Object to or restrict processing

• Withdraw consent (where applicable)

• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Cookies (If Website Uses Them)

If our website uses cookies, we will notify users through a cookie banner or notice. Cookies may help enhance website performance or track site usage for analytics.

10. Contact Us

If you have any questions or concerns about this privacy policy or your personal data, please contact our Data Protection Officer:

Name: Aleksander Grzadziel
Email: info@caps-cleaning.co.uk
Office Phone: 01685 665054
Mobile: 07544 936288
Address: 96 Maerdy Road, Ferndale, CF43 4AE

11. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.